Shipping policy

When you click to purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such a purchase. Once payment has been made you may not cancel the order. If you would like to cancel your order you must request a refund from the call center. Please note that you will be liable for a 35% restocking fee and the shipping cost to send the item back to our suppliers. If you have any queries please contact us before making any purchase for any service through this website. We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, our suppliers delaying orders, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections, or flight delays. This means that if an order is delayed, the customer is not entitled to a refund. Delivery estimates are only estimates. Refunds will be made at the discretion of the company. After 45 working days from payment date refunds will be considered. Please do not purchase if you do not agree to these conditions. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working - resulting in the shipment been returned to The Hilux Accessory Shop - the customer will be liable for shipping costs due to non-delivery.